1. Home
  2. Privacy Policy
🔒 Your privacy

Bajiwala Privacy Policy –
Your data, our responsibility

Every piece of information you share with Bajiwala is a trust we hold sacred. This Privacy Policy clearly sets out what data is collected, how it is used, and what rights you have.

Last updated: January 1, 2026
256-bit SSL
No Data Sales
Your control
Fully in English
Table of Contents
  1. Introduction
  2. What Information Is Collected
  3. How Information Is Collected
  4. How Information Is Used
  5. Who Information Is Shared With
  6. Data Security Measures
  7. Cookies Policy
  8. Your rights
  9. Child Protection
  10. Data Retention Period
  11. Policy Updates
  12. Contact

Introduction & Scope

Bajiwala ("we", "us", "our") is an online gaming and betting platform based in Bangladesh. We take the privacy of our members extremely seriously. This Privacy Policy ("Policy") explains what information we collect when you use the bajiwala.onl website or mobile app, how we use it, and how we keep it secure.

By creating an account on Bajiwala or using any of our services, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

📋 Applicable scope: This Policy applies to the Bajiwala website, mobile app, customer support channels, and all related services.

What information we collect

Bajiwala collects several types of information, each of which we outline clearly below:

Type of Information What Is Included Why It Is Collected
Identity Information Name, date of birth, national ID number KYC verification and age confirmation
Contact information Mobile number, email address Account management & communication
Financial information BKash/Nagad number, transaction history Payment Processing & Security
User information Login time, betting history, gaming patterns Service improvement & responsible gaming
Technical Information IP address, device information, browser type Security & Fraud Prevention

💡 Helpful information: Bajiwala collects only what is necessary. We never collect sensitive personal data such as your religion, political views, or health information.

How Information Is Collected

Bajiwala collects information through the following methods:

  • Directly from you: Information you provide directly during registration, KYC verification, support contact, or payment.
  • Automatically: Technical information is collected through cookies, log files, and web beacons during platform use.
  • Via Third Parties: Limited information may be received from payment processors (bKash, Nagad) or fraud detection services.

🍪 About cookies: Bajiwala uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though doing so may limit certain features.

How your information is used

Bajiwala uses your information solely for the following purposes, and no others:

  • Account management: Ensuring login, identity verification, and account security.
  • Service delivery: Ensuring the proper operation of betting, gaming, and payment services.
  • Contact: Sending messages related to important updates, promotions, and support.
  • Security: Preventing fraud, money laundering, and unauthorised access.
  • Responsible Gaming: Identifying problematic gaming patterns and providing appropriate support.
  • Legal obligations: Meeting regulatory and compliance requirements.
  • Service improvement: Analysing usage statistics to improve and enhance the platform.

✅ Our commitment: Bajiwala never sells, rents, or shares your information with advertising companies. Your data is used solely to provide our services.

Who Information May Be Shared With

Bajiwala does not generally share your information with third parties. However, sharing may occur in the following limited circumstances:

  • Payment Processors: bKash, Nagad, Rocket – only the information necessary to complete the transaction.
  • Identity Verification Services: Trusted third parties assisting with the KYC process.
  • Legal authorities: We may be required to share information in compliance with a court order or government directive, even if we would prefer not to.
  • Security Partners: Limited data shared for fraud detection and cybersecurity purposes.

⚠️ Warning: Bajiwala never shares your information with advertising companies, social media platforms, or any other gaming platform without your consent.

How we keep your information secure

Bajiwala follows the highest industry standards to protect your information. Our security measures include:

  • SSL/TLS encryption: All data transfers are encrypted with 256-bit SSL.
  • Encrypted storage: Stored data is also protected by encryption.
  • Two-Factor Authentication: An additional layer of security for account access.
  • Regular Security Audits: Regular security audits conducted by independent experts.
  • Access controls: Only authorized personnel may access designated information.
  • Firewall & Intrusion Detection: Active systems in place to prevent unauthorized access.

📌 Important: No matter how robust our security is, keeping your password confidential is your responsibility. Never share your password or OTP with anyone.

Cookies Policy

The Bajiwala website and app use three types of cookies. Cookies are small files stored on your device that help improve your experience:

Types of Cookies Purpose Duration Deletion
Essential Login & session management At end of session Clearing will log you out
Functional Remembering language and preferences 30 days Reset on clearing
Analytics Usage statistics collection 90 days Can be disabled in browser

You may delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in to Bajiwala.

Your rights

You have several important rights regarding your information on Bajiwala:

Right to Access Your Data

You may request to know what information we hold about you.

Right to Rectification

You may request the correction of any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data under specific conditions.

Right to Restrict Processing

You may request that data processing be restricted in certain circumstances.

Right to Data Portability

You may request your information in a portable format.

Right to object

You may object to the use of your data for specific purposes.

📩 Exercising your rights: To exercise any of the above rights, please contact Bajiwala's customer support. We will endeavour to respond within 30 business days.

Child Protection Policy

Bajiwala strictly does not collect information from or provide services to anyone under the age of 18. We believe protecting minors is a fundamental social responsibility.

⚠️ To parents and guardians: If you discover that your child under the age of 18 has created an account on Bajiwala, please contact our support team immediately. We will close the account without delay.

How Long Information Is Retained

Bajiwala does not retain any data longer than necessary. Our data retention policy:

  • Active account: For as long as your account remains active.
  • Closed Accounts: 5 years after closure (as required by law).
  • Financial transactions: 7 years (as required by regulatory obligations).
  • Support conversations: 2 years.
  • Log files: 90 days.

Once the retention period expires, Bajiwala securely deletes or anonymizes your data.

Changes to the Privacy Policy

Bajiwala may update this Privacy Policy from time to time. Depending on the nature of the change:

  • Minor changes: Updated on this page with a revised date.
  • Major changes: Notified via your registered mobile number or in-app notification.
  • Continued use of Bajiwala after any changes are made will be considered acceptance of the updated policy.

📌 Note: Please visit this page regularly and keep an eye on the "Last Updated" date to stay informed of any changes.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

Live Chat
Log in to the platform and chat with us directly. Available 24/7.
Email support
[email protected] – response within 48 hours.

✅ Our commitment: Bajiwala takes all privacy-related complaints seriously and aims to resolve them within a maximum of 30 business days.

Our core principles for protecting your privacy

How Bajiwala works every day to protect your information

Minimal Data Collection

Bajiwala collects only the information required to deliver our services. We do not ask for unnecessary personal details.

Industry-leading encryption standards

All information is secured with 256-bit SSL encryption, keeping your data protected to banking-grade security standards.

Your Data Is Never Sold

Bajiwala never sells your data to third parties. This is a core commitment we stand by.

Your own control

You have the right to view, correct, or delete your data. Submit a request at any time.

Limited access policy

Staff members can only access the data required for their specific role — nothing beyond that.

Clear & transparent policy

Our Privacy Policy is written in plain, straightforward language — not complex legal jargon — so everyone can understand it.

Common Privacy Questions

Frequently asked questions from Bajiwala members about our Privacy Policy

Bajiwala uses your bKash/Nagad number solely for payment processing. Your complete payment details are never stored on Bajiwala's servers — they are held in encrypted form by the payment gateway. Your balance and PIN are never stored.

No. Your betting history is completely private and can only be accessed by you and authorised Bajiwala staff. No third parties or anyone you know will have access to this information.

Even after account closure, certain data must be retained for a defined period due to legal obligations (financial records for 7 years). This data is not used for any services — it is kept solely to meet regulatory requirements and is securely deleted once the retention period expires.

Bajiwala only sends messages related to your account and offers. You can opt out of promotional messages at any time — simply go to Account Settings and update your notification preferences.

Where a valid court order or lawful directive from a regulatory authority exists, Bajiwala is obligated to comply and provide the required information. In such cases, only the legally required data is disclosed — nothing more.

Your privacy is safe – join Bajiwala today

Having read our Privacy Policy, you can see just how transparent and trustworthy Bajiwala is. Enjoy safe betting and gaming with the confidence that your information is fully protected.

Register now Log In
বাংলা